Return Policy

Curtain Critters were placed in the heart of Josephine Scolletta during the
winter of 1998. Our first critters were born from the love and appreciation
of all animals, large and small, with the fun and smiles they bring.
From that moment on, they continue to capture our hearts,
and the hearts of all who see them!

Curtain Critters Inc. is a worldwide online retailer/wholesaler of
unique plush curtain tieback toys, plush puppets, and plush animal toys.

Each Curtain Critter is lovingly created to bring happiness to children of
all ages, in any occasion, all year long for as long as they own them!

Curtain Critters Inc. customers are a combination of general consumers,
e-commerce "virtual" retailers as well as traditional "brick and mortar"
retailers ranging from large retail chains to small family businesses
to individuals. Based upon our diverse customer base we have the
ability to ship orders ranging from a single item to entire
truckloads both nationally and internationally.

Our goal is to provide a safe/friendly environment where adults and kids
alike can shop together. Easy store navigation, and all Critters are
shipped directly to your home quick and secure.


- WTS Toy Review	- Verified Merchant	- Able Play Review

* Windows and curtains not included.

Return Policy
Curtain Critters online purchases may be returned within 30 days of receipt. Please send returns to Curtain Critters Return Center. All merchandise must be in new and unused condition and in the original packaging.
	A refund of the price of the item(s) and any applicable taxes will be issued in the original form of payment used to purchase the item (excluding shipping charges). Please note that this also applies to items received as gifts. If you return a gift, the purchaser will receive a refund in the original form of payment they used to make the purchase.
Damaged, Defective or Incorrect Items
If you return a damaged, defective or incorrect item(s) to the return center, you will receive a refund. You may then choose to purchase a replacement item. Please contact our customer service team before returning any item(s) to us.
Refund Method
Refunds will be in the same form as original purchase. If the item(s) is a gift, the person who originally made the purchase will receive a refund.
Curtain Critters reserves the right to refuse any returns
COD Orders
We do not accept COD orders at this time.

Instructions
Please follow the instructions below when packing and sending your product(s) for return. It is important to note that the instructions below must be followed to allow us the opportunity to process your return.
	- Pack the item(s) carefully so it will not be damaged during the shipping process.
	- Include a copy of the packing slip. We will not be able to process a return for any shipment received without a packing slip.
	- Use a secure shipping method to send the item(s) so it may be tracked. For example, if you are sending it through the United States Postal Service, please send via certified mail. We are not responsible for item(s) lost during shipping, and cannot process your return until the item(s) are received.
	- Unless a different return address is specified on your packing slip, all item(s) should be sent to the following return center address:
	Curtain Critters Inc. Return Center 2621 Stonegate Drive Jacksonville, FL 32223
	Customer Satisfaction
	If for any reason you are not completely satisfied please contact: Curtain Critters Customer Service at 904.576.5068

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